Frequently asked questions
Quick answers about our apps, privacy, purchases and data. Can't find what you need? Contact us.
Where can I download Vaalmo apps?
Only from official stores: Google Play and the Apple App Store. Search for the developer name “Vaalmo”. We do not distribute apps through third-party download sites.
Are your apps free?
Many of our apps are free to download. Some may show ads or offer optional in-app purchases or subscriptions. Prices are always displayed by the store before you pay.
What data do your apps collect?
Only what's needed for the app to work and improve — typically crash logs, anonymous usage statistics and, for ad-supported apps, advertising identifiers. Full details are in our Privacy Policy and each app's store Data Safety section.
Do you sell my personal data?
No. We never sell personal data.
How do I delete my account and data?
Follow the steps on our Delete Account & Data page, or email [email protected]. We process deletion requests within 30 days.
How do I cancel a subscription?
Subscriptions are managed by the store you bought them from. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. On iPhone: Settings → your name → Subscriptions. Uninstalling an app does not cancel a subscription.
How do I get a refund?
Purchases are processed by Google Play or Apple, so refunds are requested through them. See our Refunds & Subscriptions page for links and how we can help.
How can I opt out of personalised ads?
On Android: Settings → Google → Ads → Delete advertising ID. On iOS: Settings → Privacy & Security → Tracking, and turn off “Allow Apps to Request to Track”. You will still see ads, but they won't be personalised.
Are your apps safe for children?
Our apps are rated through the official store content-rating systems. Apps not designed for children are not targeted at them. See our Child Safety Standards.
I found a bug. How do I report it?
Email [email protected] with the app name, your device model, OS version and a description or screenshot. We appreciate every report.