01Overview
Some Vaalmo apps offer optional in-app purchases or subscriptions. All payments are processed by Google Play or the Apple App Store, not by us directly. This page explains how billing, cancellations and refunds work.
02Subscriptions & auto-renewal
- Subscription price, billing period and what's included are shown before you subscribe.
- Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before renewal.
- Free trials convert to paid subscriptions unless cancelled before the trial ends.
- Uninstalling an app does not cancel a subscription.
03How to cancel
Android (Google Play)
Open Google Play → tap your profile → Payments & subscriptions → Subscriptions → select the subscription → Cancel. Google guide.
iPhone / iPad (App Store)
Open Settings → your name → Subscriptions → select the subscription → Cancel Subscription. Apple guide.
After cancelling, you keep access until the end of the current paid period.
04Requesting a refund
Google Play
Within 48 hours of purchase you can request a refund directly through Google Play. After 48 hours, contact us and we'll review your request. Google Play refund policy.
Apple App Store
Refunds for App Store purchases are handled solely by Apple. Request one at reportaproblem.apple.com.
05When we help
If a purchase doesn't work, was charged in error, or a feature you paid for is unavailable, email [email protected] with the app name, order ID (from your store receipt) and a description. We will restore the purchase, fix the issue, or support your refund request with the store.
06Consumer rights
Nothing on this page affects your statutory rights. EU and UK consumers have specific rights regarding digital content; by starting a download or using paid digital content immediately, you acknowledge that the 14-day withdrawal right may no longer apply, as permitted by law.
07Contact
Vaalmo
Email: [email protected]
Website: vaalmo.shop